Refunds & cancellation

Orbit’s standard Hotmart guarantee is 15 days from the initial payment. Hotmart also requires a guarantee of at least 15 days for European purchases. A longer guarantee displayed at checkout or in your receipt applies. A shorter displayed period does not remove mandatory rights.

For subscriptions, Hotmart’s standard initial-purchase guarantee does not automatically restart on each renewal. Rights concerning unauthorized charges, faulty or nonconforming service, and any mandatory local refund or renewal protections remain available.

Request a refund through Hotmart using the purchase email and transaction details from your receipt. You can also notify Orbit at tblsestudio@gmail.com. Identify the purchase, the email used, the purchase date and that you want a refund or to withdraw. A reason is not required to exercise an applicable cooling-off right.

Do not send passwords, full payment-card numbers or bank login details. Keep a copy of your notice and the provider’s acknowledgment. If the provider cannot accept your request, contact Orbit promptly rather than waiting for the guarantee to expire.

EU consumers generally have 14 days from conclusion of an online service contract to withdraw, subject to applicable exceptions and national law. UK consumers may also have a statutory 14-day cancellation right. Hotmart’s minimum European guarantee is a separate platform requirement.

We do not treat signing in or ticking a general Terms checkbox as a waiver of these rights. Any legally permitted exception, early-service charge or loss of withdrawal rights would require the specific information, agreement and confirmation required by law. This policy does not impose such a waiver.

Manage or cancel your Hotmart subscription in the account used for your purchase. Find the subscription and follow its cancellation instructions. If you cannot access it, contact Orbit for assistance.

Cancellation stops future renewals according to the provider’s confirmed cancellation. It does not itself request a refund of an earlier charge. Deleting an Orbit record, signing out, or requesting account deletion does not by itself cancel provider billing. Check your cancellation confirmation and contact us if a further charge appears.

Refunds are processed by the payment provider to the applicable original payment method. Approval and bank posting times vary; Orbit does not promise an instant credit. If a different provider handled an earlier purchase, use that receipt’s billing instructions or contact us. Customization services require written scope and billing terms; customization does not automatically remove statutory consumer rights.

Orbit LM is operated by Carlos Caue Ribeiro de Oliveira. Business contact address: Rua Francisco Viana, 191, Super Quadra Morumbi, São Paulo, SP, 05750-220, Brazil. Website: orbit-lm.com. Billing, refund, privacy and service contact: tblsestudio@gmail.com. For provider details, see Hotmart’s Purchase Terms and subscription cancellation instructions.